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Expert Session on Consumer Mediation

An Expert Session in virtual mode on ‘Consumer Mediation’ was organized for semester-I students of Consumer Law. Dr. Mohammad Umar- Lead Trainer and Chief Consultant, SAMVAD Mediation Centre, Lucknow conducted the session. The session covered introduction to Alternative Dispute Resolution mechanism and Principles of Mediation- Neutrality, Self-Determination and Confidentiality. The various sections of Mediation Act, 2023 related to Consumer Protection Act, 2019 were explained at length and he focused on the role of Mediator. He stressed that after the enactment of the Mediation Act, 2023 mediation is poised to grow significantly as a practice. It is also an essential life-skill that equips people to manage one’s personal and professional life better. The session was coordinated by Dr. Vikas Trivedi.